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To track your order:
Sign in to your account on MelageBeauty.com
Select My Orders
Find your order on the My Orders page
Under Action, you will see a Tracking Details link. If the seller added tracking information, you can check when your order should arrive
Select Message Vendor to contact the vendor directly
If you need additional help, please contact us at support@melagebeauty.com and we will happily assist you with any questions you have.
If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. You may be able to return, exchange, or request a refund for your order depending on the shop’s policies. Each seller manages their own orders and can help with shipping updates, cancellations, refunds, and returns.
After notifying the seller of your return or exchange request via the Message button on the shop's page, and if the seller is willing to accept this return, be sure to settle on the details before returning the item:
Where you should send the return
What time frame does the shop owner wish to receive the return
Who will be responsible for the cost of return shipping, if not written in the shop's policies
What shipping method to use
Each shop owner on Melage Beauty is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.
Before making a purchase, you should review the shop’s Returns & Exchange policy. You can find the shop’s policies in their shop under Policies
If you need additional help, please contact us at support@melagebeauty.com and we will happily assist you with any questions you have.
Your subscription will auto-renew if you do not cancel before your subscription period ends.
Once you cancel your subscription, you will be able to operate your shop as normal up to the final date of your subscription.
How to turn on Vacation Mode
You have the flexibility to turn on Vacation Mode when you need to take a break from managing your shop on the Melage Beauty Marketplace, pausing your shop with peace of mind. To turn on Vacation Mode
Sign in to the Melage vendor panel
Click Shop Details
Under Vacation Mode, a green "off" button will appear to show your current vacation mode status. Click the green "off" button to turn your Vacation Mode on.
A prompt will appear to confirm your choice to turn on Vacation Mode
Your Vacation Mode status will change to the red "on" button
Fill in a temporary shop announcement to let shoppers know your shop status by going to:
Content Management, Shop Content Management, About. You can add a shop status update in your About section.
Vacation Mode lets you put your shop on hold for a period of time, and is helpful if:
You're temporarily unable to run your shop due to an emergency, traveling, sick, or other life concerns that may arise.
You need a quick break to catch up on current orders.
While your shop is on Vacation Mode
Your shop will still appear on the Melage Beauty Marketplace if a customer searches for your exact shop name
Once a customer selects your shop name, a notification will appear to let customers know your shop is temporarily closed.
All product items will be searchable, but a buyer will not be able to add the items to their cart.
Customers will not be able to use the Message feature on your shop's page to send new messages.
You will have access to the vendor panel, all previous orders and messages.
You will be able to make edits to current listings as you would when your shop is not in vacation mode
You will not be able to upload new products
You can issue refunds and cancel orders
If a shop has auto-renew turned on for listings in their shop, these listings set to auto-renew will continue to be charged a renewal fee when they expire. All subscriptions will auto-renew as well.
When your shop is in Vacation Mode, you must still uphold your commitments as a seller to your customers. Fulfilling sold orders or participating in any current messages is required.
You can make edits to current listings the same as you would when your shop is not on vacation.
You can list new items and save them as drafts. You won’t be charged a listing fee until the listing is actually published once you return from vacation.
If you have auto-renew turned on for listings in your shop, these listings set to auto-renew will continue to be charged a renewal fee when they expire.
How to turn off Vacation Mode
Sign in to the Melage vendor panel
Click Shop Details
Under Vacation Mode, a red "on" button will appear to show your current vacation mode status. Click the red "on" button to turn your Vacation Mode off.
A prompt will appear to confirm your choice to turn off Vacation Mode
Your Vacation Mode status will change to the green "on" button
Don't forget to update your shop announcement if you originally made a note that your shop was temporarily closed by going to:
Content Management, Shop Content Management, About.
Sign in to the Melage vendor panel
Click Chat Notification
You will see all new messages in this tab
Click Chat History to view all previous messages
Setting up your shop is quick and easy. Once you register and create a Melage Marketplace seller's account you will have access to a dashboard that allows you to list your products, upload pictures, set pricing and choose shipping options. You will also be able to customize your shop with your own logo and banner. Click on SELL WITH US to set-up your store today!
These basic selling requirements will help ensure that selling products on Melage Beauty Marketplace will be seamless and enjoyable.
a. Products that can be sold on Melage Beauty:
Melage Beauty Marketplace is your premiere hub for all things beauty. Buyers love Melage Beauty Marketplace because they can find everything they need to meet their beauty needs in one spot. Whether they come here to purchase their favorite beauty products or try out the newest trending brands, Melage Beauty Marketplace is their go-to destination. Therefore, everything listed for sale on the marketplace must be beauty or cosmetics related. This includes:
b. Products that cannot be sold on the Melage Beauty Marketplace
The following products cannot be sold on the Melage Beauty Marketplace, even if they fall into one of the categories listed in section (a), unless you receive written consent from Melage Beauty, LLC.
If you believe that an exception should be granted for a product, or if you are unclear as to whether your products falls into the acceptable product list, contact Melage Beauty at info@melagebeauty.com.
